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Disclaimer

You can read Disclaimer here

S.I.T.A. Worldwide Group acts merely as an agent for suppliers in selling travel-related services, or in accepting reservations or bookings for services that are not directly supplied by this travel agency (such as air and ground transportation, hotel accommodations, meals, tours, cruises, etc.). Please note that all payments made to S.I.T.A. Worldwide Groupl and/or partner organisations are entirely non-refundable.

SWG shall not be responsible for breach of contract or any intentional or careless actions or omissions on part of such suppliers, which result in any loss, damage, delay or injury to you or your travel companions or group members. Unless the term “guaranteed” is specifically stated in writing on your tickets, invoice or reservation itinerary, we do not guarantee any of such suppliers’ rates, bookings, reservations, connections, scheduling or handling of personal effects.

The travel agent shall not be responsible for any injuries, damages, or losses caused to any traveler in connection with any terrorist activities, social or labor unrest, mechanical or construction failures or difficulties, diseases, local laws, climatic conditions, criminal acts or abnormal conditions or developments, or any other actions, omissions, or conditions outside the travel agent’s control. Travelers assume complete and full responsibility for, and hereby release the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel.

Travelers assume complete and full responsibility for, and hereby release the agent from any duty of, checking and verifying any and all passport, visa, vaccination, or other entry requirements of each destination, and all safety or security conditions at such destinations, during the length of the proposed travel.

Please note that SWG reserves the right to accept and cancel reservations for travelers who join escorted groups at our discretion. Every attempt will be made to balance the group with the best interests of all travelers in mind. If during the reservations process, our team anticipates a negative outcome will result to fellow travelers or the tour may potentially be disrupted by a fellow traveler, the reservation will be cancelled and any penalties incurred will be the responsibility of the client.

On all customised FIT’s, SWG requires an upfront trip commitment fee of R500 that is non refundable but applicable to your final invoice. This fee confirms our commitment to the traveler to work within requested guidelines and budgets as agreed before the planning of a trip starts. This assures us that you are committed to a collaborative process throughout the property selection and itinerary design stages of building your experience. A collaborative process with us will result in an itinerary that does meet your needs, interest, requests and requirement.

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